Returns Policy

  • Item must be returned within 30 days from the day you've received your order.
  • Item must be unworn & unwashed (no odours, blemishes, signs of wear etc.) - if the returns item fails this test, they will be returned back to you.
  • Items covered in human or animal hair will not be accepted. 
  • All items are checked thoroughly before any action is taken.
  • Returns can take up to 7 days to process.
  • All exchanges are sent out on a standard service.
  • Shipping costs are non-refundable. We deliver products from Monday to Friday. We do not ship on bank holidays.We can only complete an order to a delivery address which is a home or office address in the UK.
  • The returned parcel is the customers responsibility up until it has arrived at Free Train and you are notified that it has done so.
  • For returns address please contact help@freetrain.com
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