Frequently Asked Questions

If you have a question which isn't answered on this page, please contact us here or email your question to help@freetrain.co.uk and we'll try to respond within one working day.

Will my cell phone fit?

Yes! We can confidently say that the pouch will accommodate all cell phones with the dimensions of 6.5"’ x 3.7” or smaller. Plus size phones such as the iPhone 11 Pro Max & Samsung 20 Pro will fit. The product comes with a free cell phone adapter case* to make sure your device has a snug fit preventing phone movement whilst on the move. If you think you may have an obscure model, please don't hesitate to get in touch with us.

* The free cell phone adapter is subject to availability.

Is it one size fits all?

We have designed a product that fits the majority between 28" - 52" chest. Both the V1 & VR come with an adjustable waistband allowing you to expand the product to your ideal comfort settings. It's smart materials allow the V1 & VR to mould to the individual's body shape whilst giving a comfortable, supported fit.

Is it waterproof?

All materials that make up this product are water resistant. The phone case will keep your phone dry in the most extreme weather conditions. We do not advise submerging the product underwater.

Delivery timeframes?

Between 2-4 business days, tracked and free, within the US.

Is it for both male and female?

Both the Freetrain V1 & VR have a unique patented design allowing both males and females to enjoy the benefits of the product. Still unsure? Take a look at the reviews section for our customer feedback.

Where are you based?

We are proudly based in Birmingham, UK. We also have USA distribution facilities in LA & MI.

Is it washable?

Yes. Hand wash in warm water with a mild detergent. Do not bleach, iron, dry clean or tumble dry. Avoid extreme heat. Please also refrain from drying your product directly on a radiator.